Terms & Conditions of Sale

Version 2.0 · August 2026 · Grand Canvas ("we", "us")

1. Who you are buying from

1.1 For orders delivered anywhere except the United States, your contract of sale is with Grand Canvas Ltd, a company registered in England and Wales (company no. 15033744, VAT GB472659458), registered office 85 Great Portland Street, 1st Floor, London W1W 7LT, United Kingdom ("Grand Canvas").

1.2 For orders delivered in the United States, your contract of sale is with Grand Canvas, LLC, a Virginia limited liability company, and Schedule US at the end of these terms applies. Where Schedule US differs from the body of these terms, Schedule US prevails for those orders.

1.3 Contact: support@grandcanvas.com. These terms apply to every sale through grandcanvas.com (the "Platform"). We may appoint a local Grand Canvas licensee as seller for a particular country in the future; if so, the seller for that country will be named clearly at checkout and on this page before the change takes effect.

2. What we sell — and what you must check

2.1 Our core product is a made-to-measure printed textile wall covering, produced as one piece to the wall dimensions you enter. You are responsible for measuring your wall and entering the dimensions, following our measuring guide. The product is manufactured to the ordered dimensions — not to your wall. If the ordered dimensions do not match your wall, that is not a defect.

2.2 We recommend adding the margin stated in the measuring guide. Production tolerances of up to 0.5% per dimension (minimum 1 cm) are technically unavoidable, are industry standard, and do not constitute a defect.

2.3 Colours on screens vary with device and settings. Reasonable deviations between the on-screen preview (including Room Visualizer previews) and the printed product do not constitute a defect. If colour accuracy is critical, order a sample first.

2.4 Product safety information, including the manufacturer's details and any warnings, is shown on each product page (Regulation (EU) 2023/988).

3. Ordering and contract formation

3.1 Displaying products on the Platform is an invitation to order, not a binding offer. You place a binding order by completing checkout and selecting the order button, which is clearly labelled as an order with an obligation to pay.

3.2 The contract is formed when we send you our order confirmation by email, or when we begin production, whichever is earlier. We may decline an order — for example where dimensions are technically infeasible or payment fails — in which case any amount paid is refunded in full.

3.3 Before ordering you can review and correct your entries at checkout. The contract language is the language of the storefront you order from. We store the contract text and send it to you with the order confirmation; it remains available in your account.

3.4 Check your order confirmation immediately, especially the dimensions. Production of made-to-measure products starts soon after confirmation; corrections are only possible before production starts (§8).

4. Prices and payment

4.1 All prices for consumers are total prices: they include VAT at the applicable rate and all mandatory charges. For products bearing marketplace artist designs, the artist's royalty is already included in the displayed price. Delivery costs, if any, are shown separately before you order.

4.2 Payment is taken at the time of order through our payment providers (currently Stripe). Available payment methods are shown at checkout. We never store your full card details.

4.3 For deliveries outside the UK and EU, import duties or local taxes may be payable by you on arrival unless stated otherwise at checkout.

4.4 For business customers only: we retain title to the goods until payment in full.

5. Delivery

5.1 We deliver to the countries listed at checkout. Delivery times shown on the Platform are estimates from dispatch; made-to-measure products also require the production time shown on the product page.

5.2 For consumers, the risk of loss or damage passes to you when you (or a person you nominate, other than the carrier) take possession of the goods. For business customers, risk passes on handover to the carrier.

5.3 If the goods arrive visibly damaged, note it with the carrier and contact us; this helps us claim against the carrier but is not a condition of your statutory rights.

5.4 If we cannot deliver within the time stated (or, if none, within 30 days), you may set a reasonable additional period and, if we still fail, cancel the affected order for a full refund. Statutory rights remain unaffected.

6. Artist designs

Some products carry designs by independent marketplace artists. The artist's royalty is included in the displayed price (§4.1). Your contract remains solely with the seller in §1; artists are not party to it.

7. Grand Canvas products are installed by you

Installation instructions and videos are provided with every mural. Installation is at your responsibility; damage caused by not following the instructions is not a defect. The inflatable installation tube is a tool, not a toy — keep it away from small children.

8. Cancellation and withdrawal

8.1 Made-to-measure products are excluded from the statutory right of withdrawal (UK: reg. 28(1)(b) Consumer Contracts Regulations 2013; EU: Art. 16(c) Directive 2011/83/EU; Germany: § 312g Abs. 2 Nr. 1 BGB), because they are made to your specifications. This is stated on the product page and at checkout before you order.

8.2 Stock items (sample sets, tools, accessories) carry the statutory 14-day right of withdrawal. The full instruction and the model withdrawal form are in our Cancellation & Returns Policy, which forms part of these terms.

8.3 Before production starts we will correct or cancel a made-to-measure order on request, free of charge — contact support@grandcanvas.com immediately.

9. Faulty products — your legal guarantee

9.1 If you are a consumer in the EU/EEA, you have the legal guarantee of conformity: a minimum of two years from delivery for defects that existed at delivery. If you are a consumer in the UK, you have your rights under the Consumer Rights Act 2015, including repair, replacement, price reduction or (within 30 days) rejection.

9.2 For a defective or incorrectly produced mural we will normally offer a free reprint first, since a returned custom mural has no other use; you retain the remedies the law gives you. We may ask for photographs and, where reasonable, return of the affected product at our cost.

9.3 Nothing in these terms limits your statutory rights. No commercial guarantee is offered beyond your statutory rights unless expressly stated on the product page; any such guarantee is additional to, and does not affect, the legal guarantee.

10. Our liability

10.1 Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for defective-product liability under applicable product-liability law, or for any other liability that cannot lawfully be excluded.

10.2 Subject to §10.1, if you are a consumer: we are liable for foreseeable loss and damage caused by our breach of these terms or our negligence, but not for loss that was not foreseeable when the contract was made, and we are not liable for business losses.

10.3 Subject to §10.1, if you are a business: our total liability arising out of any order is limited to the price paid for that order, and we are not liable for loss of profit, revenue, goodwill or indirect or consequential loss.

10.4 We are not liable for delay or failure caused by events beyond our reasonable control; statutory rights (including §5.4) are unaffected.

11. Complaints and disputes

11.1 Complaints: support@grandcanvas.com. We aim to respond within two business days and to resolve every complaint directly.

11.2 We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board (for Germany: § 36 VSBG). The EU Online Dispute Resolution platform was discontinued on 20 July 2025.

11.3 If you are a consumer in the EU, information about your legal guarantee rights is also available via the harmonised EU notice shown on the Platform.

12. Law and courts

12.1 These terms and any contract of sale are governed by the law of England and Wales. If you are a consumer, you additionally enjoy the protection of the mandatory provisions of the law of the country where you live, and you may bring proceedings in the courts of that country; proceedings against you may only be brought there.

12.2 If any provision is invalid, the remainder stays effective.

12.3 These terms are the English master. Translations are provided for convenience; if a translation differs from the English text, the English text prevails except where the mandatory law of your country of residence provides otherwise.

Schedule US — orders delivered in the United States

US-1. Seller. The seller and merchant of record for products delivered in the United States is Grand Canvas, LLC, a Virginia limited liability company (Virginia State Corporation Commission ID 11179615), principal office 6306 Gravel Ave Unit B, Alexandria, VA 22310, USA — not Grand Canvas Ltd. References to "we" in these terms mean Grand Canvas, LLC for those orders.

US-2. Prices and taxes. US prices are shown in US dollars and exclude applicable state and local sales tax, which is calculated at checkout where we are required to collect it.

US-3. Returns. Made-to-measure products are custom goods and are not returnable except as provided in this Schedule. If your product arrives damaged, defective, or materially different from what you ordered, contact support@grandcanvas.com within 30 days of delivery and we will reprint it or refund you. Stock items may be returned within 14 days of delivery in unused condition at your cost.

US-4. Warranty disclaimer. Except for the express commitments in US-3 and any warranty stated on the product page, and to the fullest extent permitted by law, products are provided "as is" and Grand Canvas, LLC disclaims all implied warranties, including merchantability and fitness for a particular purpose. Some states do not allow limitations on implied warranties, so this may not apply to you.

US-5. Limitation of liability. To the fullest extent permitted by law, Grand Canvas, LLC's total liability for any order is limited to the amount you paid for that order, and neither party is liable for indirect, incidental, special, consequential or punitive damages. Nothing in this Schedule limits liability that cannot be limited under applicable law, and it does not affect any non-waivable consumer rights under the law of your state.

US-6. Arbitration and class waiver. Any dispute arising out of a US order that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules; the arbitration will be held in the county where you live or another mutually agreed location, and judgment may be entered in any court of competent jurisdiction. You and we each waive the right to a jury trial and to participate in a class action. You may opt out of this arbitration agreement within 30 days of your first US order by emailing legal@grandcanvas.com. Either party may bring qualifying claims in small-claims court instead. If the class-action waiver is found unenforceable as to a particular claim, that claim proceeds in court, and this Schedule remains fully enforceable as to all other claims.

US-7. Governing law. These terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-laws rules, except that the Federal Arbitration Act governs US-6.